Terms & Conditions

We want you to have an enjoyable holiday with Sidetracks Ltd (“Sidetracks”).

For the sake of clarity and to ensure there are no misunderstandings, please read carefully:

Your bookings are accepted under the following terms and conditions:

  1. Contract
  2. How to Book
  3. Payment
  4. Travel Information    
  5. Amendments and Modifications to Travel Arrangements
  6. Cancellations & Refunds
  7. Insurance
  8. Health and Fitness
  9. Complaints
10. Changes to Tours
11. Cancellation of Tours
12. Liability
13. Passports & Visas
14. Other Conditions


1. Contract
The contract is between Sidetracks and the client, being any person traveling or intending to travel on a tour supplied by Sidetracks as either operator or agent. The contract, including all matters arising from it, is subject to New Zealand law and the exclusive jurisdiction of the New Zealand courts. Only employees and directors of Sidetracks have authority to vary or omit any of these terms.


2. How to Book
To secure a tour reservation, Sidetracks or their agent requires a) credit card details from the client and b) a completed reservation form, signed by the parent or legal guardian if the client is under 18 years, with the necessary deposit or full payment if travel is within 30 days. A reservation is accepted and becomes definite from the date Sidetracks has confirmed acceptance in writing. The person signing the booking form (which in all cases incorporates these terms and conditions - unless otherwise specified) warrants they have full authority to do so on behalf of all the persons whose names appear thereon or separately in relation to the group, and confirms that all persons are fully aware of and accept these conditions. Sidetracks or our agents reserve the right to decline any reservation at their discretion.


3. Payment
The deposit per person is 15% of the trip price, converted into NZD and has to be paid within 10 days of the booking. Deposits are to be made in New Zealand Dollars or Euros and can be paid by direct bank transfer or PayPal. The balance of the trip cost is due 30 days prior to departure and is to be paid in New Zealand Dollars or Euros by direct bank transfer or PayPal. In the case of non-payment of the balance by the due date, Sidetracks will treat the booking as cancelled unless the client communicates to the contrary.
All prices include New Zealand Goods and Services Tax of 15%.

 

4. Travel Information
Four weeks prior to departure you will receive tour information that includes a descriptive itinerary. Shortly after your reservation you will receive suggestions for pre- and post-trip accommodation, public transportation, clothing and gear as required.

 

5. Amendments and Modifications to Travel Arrangements
Transferring the booking of the trip from one departure date to another is possible without incurring a cancellation fee provided the transfer is made no less than 60 days prior to the commencement date of the original travel date. An administration fee of NZ$ 100.00 per person, plus any additional costs incurred will be charged if a confirmed booking is changed or transferred later than 60 days before departure.

 

6. Cancellations & Refunds
If it becomes necessary to cancel your holiday, you must notify Sidetracks immediately in writing. Cancellation will take effect upon receipt by Sidetracks of your written notice. Your cancellation fee will be determined according to the following formula:


Number of days prior to trip start:
60+ days:        15% of trip price
59-30 days:     60% of trip price
0-29 days:     100% of trip price


There is no refund for arriving late or leaving a trip early or any unused services/activities included in the price. However, Sidetracks will make every effort to get you a refund if you couldn’t partake in an activity. This does not apply in the case of minor activities, or if the refund would contravene legal or official regulations. All activities are undertaken at your own risk. Sidetracks is responsible for carrying out the services that are agreed to in the contract, within safety limits.


7. Insurance
We strongly recommend that you purchase a comprehensive travel insurance policy covering trip cancellation for medical reasons; trip delay; medical expenses; accidental death; lost baggage; and medical evacuation. If a client has to cancel for medical reasons, most cancellation charges - less a small excess - are covered by most travel policies.
Sidetracks accepts no liability for personal injuries and losses.

 

8. Health and Fitness
It is the client's responsibility to choose a trip within their capabilities. As with most activities, the fitter the client is prior to departure, the more enjoyable the trip will be. The majority of trips offered require clients to be in reasonably good health. The client has to provide Sidetracks with a signed release and medical information form prior to trip departure.
If clients have any doubts about their suitability for a trip, they should contact their doctor. You are also welcome to discuss any health and fitness enquiries with Sidetracks.

 

9. Complaints
In the event that a client has a complaint about any of the travel arrangements, they must advise the relevant supplier and the tour leader at the time and inform Sidetracks in writing. If the supplier and Sidetracks know about problems there will be an opportunity to settle any grievance or complaint.

 

10. Changes to Tours
Sidetracks reserves the right to make route and programme modifications as needed due to weather or other unforeseen circumstances. The decision is normally made by the tour leader at the time and is made in the best interest of the group and their safety. Sidetracks and/or their contracted suppliers cannot be held responsible for these changes.
Sidetracks reserves the right to amend tour prices at any time before and including the departure date. Amendments may be necessitated for many reasons including, but not limited to, increased fuel costs, increases in ground services or exchange rate fluctuations. Sidetracks tries its utmost not to increase prices, however sometimes increases are outside its control.

 

11. Cancellation of Tours
Sidetracks reserves the right to cancel any tour if there are insufficient confirmed bookings for any given tour to operate up to 30 days before the start date. On the rare occasions when Sidetracks must cancel a trip, Sidetracks will offer an alternative tour or all payments to date will be refunded. Sidetracks is not responsible or liable for any penalty charges and expenses incurred in preparation (i.e. connecting air fares) for any canceled trip. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from the cancellation.

If Sidetracks is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of terrorism, acts or omissions of a third party or any other cause whatsoever outside Sidetracks’s reasonable control, Sidetracks will be under no liability to you and may, at its option, by written notice, either cancel the tour or arrange alternative tour arrangements.


12. Liability
Activities have an element of risk, and all clients need to realize there is no absolute guarantee of safety. If you feel unsure about any particular activity, consult the trip leader who may be able to offer an alternative option. Sidetracks reserves the right not to run any activity(s) if in our opinion the circumstances make the activity too dangerous (e.g. bad weather conditions). Clients will be required to sign a liability release form before commencing any tour or activity.
Sidetracks accepts no liability for any action or activity undertaken by the client arranged independently of Sidetracks.

 

13. Passports & Visas
Everyone needs a passport to enter Germany. Your passport must be valid for at least six months beyond your intended stay. New Zealand and Australian passport holders can spend up to three months in most European countries without a visa, including Germany and all the neighbouring countries visited on Sidetracks tours. For more information have a look at our Travel Tips on www.sidetracks-germany.com. Sidetracks accepts no liability for any individual or group failing to meet German Passport / Visa entry requirements.
No vaccinations are required for entry to Germany.

 

14. Other Conditions
All minors (under 18 years) must be accompanied by at least one parent or legal guardian. The minimum allowable age for trips is 14 years.
Sidetracks as operator or agent finalizes all arrangements for these tours on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may occur either by reason of any defect in any vehicle, vessel or equipment or by acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith. Sidetracks reserves the right to change any of the facilities, services or prices described in any of its publications, including any Internet site.

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